Integration · Coming soon
DHL is how most Malaysian sellers reach a customer outside the country. SmartB turns the order into a consignment, brings the delivery status back onto that order, and puts the charge you were actually billed against its margin.
Cross-border orders are the ones you’re least sure about. The parcel leaves, the customer waits, and the charge that eventually appears on the courier invoice is rarely the number you quoted at checkout. By the time finance closes the month, the difference has been absorbed into a single freight line and nobody can say which orders or which destinations caused it. SmartB puts the consignment, the delivery status and the actual charge on the order itself.
What SmartB does
An international order in SmartB is pushed out to DHL and comes back as a real consignment — the shipment is created, not just noted in a field.
Cross-border transit takes time, and that is exactly when customers start asking. Status flows back and sits on the order, so whoever answers can see where things stand.
The real shipping charge comes back and lands on the order — not the estimate you used at checkout, and not an average spread across everything you sent.
When each consignment carries its real cost, you can finally see which markets pay for themselves and which ones you have been subsidising order by order.
Shipping cost sits in the accounts side of SmartB alongside sales and fees, so the courier spend in your books matches the shipments that produced it.
Today you run your cross-border shipping through SmartB — orders, consignments, delivery status and the real charge all held against the same record. Direct, always-on sync with DHL is on our roadmap, so consignments are raised and status and charges flow back with no manual step at all.
Join the sync waitlistIt creates it. The order is pushed out and becomes a consignment — the shipment itself, not a reference number typed in after the fact.
The actual charge comes back and lands on the order, so the difference shows up against that order’s margin instead of disappearing into a monthly freight line.
No. SmartB is not a fleet or route-planning system. What it tracks is the delivery status of the order, as the courier reports it back.
You can run the operation around it now — orders, shipping cost and margin in one place. Direct automatic sync is coming soon; join the waitlist and we’ll let you know when it opens.
See how SmartB turns a DHL shipment into a cost you can actually trace.
No credit card · Cancel anytime · Your data stays yours