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LHDN MyInvois + SmartB — readiness is a data problem.

SmartB issues and submits MyInvois e-invoices from the same place you raise the sale, on a schedule, with the validated status coming back onto the record. There is no second portal to keep in step. The harder half is your master data — and that is where most of the real work sits.

Submissions don’t fail on the connection. They fail on the data.

The technical part is the part everyone worries about, and it is rarely the part that breaks. What breaks is a customer with no registration number against it, a tax identifier entered three different ways over three years, an address that was good enough for delivery but not for a submission, or a product line nobody ever classified. Sort that out and submitting is uneventful. Leave it and every batch comes back with rejections.

What SmartB does

MyInvois e-invoicing, from the data up

Issue and submit from where the sale happens

The e-invoice is raised from the same record as the sale and submitted to MyInvois from inside SmartB, so nothing has to be re-entered somewhere else. Submission runs to a schedule you set, and the validated status comes back onto the invoice — nobody has to start the job or go looking for the result.

  • No separate portal to log into
  • Submitted on a schedule, not when someone remembers
  • Validated status written back onto the invoice
  • One process for online, marketplace and counter sales

Customer records that are complete

Most rejections trace back to a missing field on a customer rather than to anything technical. SmartB shows you which records aren’t ready before you need them to be.

  • Missing identifiers and addresses surfaced early
  • Gaps fixed in bulk, not one rejection at a time
  • New customers captured properly from the start

One tax identifier per customer, not three

Years of manual entry leave the same business recorded several different ways. Consistent identifiers are what make submitting predictable instead of a lottery.

  • Duplicate customer records found and merged
  • Identifiers held in one consistent format
  • The same customer recognised across every channel

The same treatment on every invoice

e-Invoicing is a repeatable job, which makes it a good fit for a Skill — a packaged process that runs the same way each time instead of depending on who happens to be doing it.

  • Repeatable steps rather than per-person habits
  • Consistent classification and tax treatment
  • Higher volumes handled without more hands

Documents kept where you can find them

Document AI reads, sorts and stores what comes with an invoice, so the supporting paperwork sits with the record rather than in somebody’s folder.

  • Invoices and supporting documents stored together
  • Searchable records instead of a shared drive
  • A consistent history if anything is ever questioned
On the roadmap

It runs whether or not anyone remembers

Submission is a scheduled job, not a task on somebody’s list. Invoices go to MyInvois on the schedule you set and the validated status is written back onto the record, so the state of your e-invoicing is something you can look at rather than something you have to reconstruct. What still needs a person is the data behind it — and that is worth doing before volume makes it expensive.

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Questions, answered

Does SmartB tell me what my business is required to do?

No. SmartB is software, not tax advice. What applies to your business, and when, should be confirmed with LHDN or a qualified tax advisor. Our job is to make issuing and submitting straightforward once you know where you stand.

Why is master data the hard part?

Because a submission is only as good as the record behind it. Incomplete customer details and inconsistent tax identifiers are what cause rejections — the connection itself is the simpler half of the problem.

Can I use SmartB for e-invoicing today?

Yes. You can issue and submit MyInvois e-invoices from inside SmartB today, and clean up the customer and tax data behind them. Submission runs as a scheduled job and the validated status is written back onto the invoice, so the round trip completes without anyone starting it by hand.

What about sales from my shop and my marketplaces?

They go through the same process. Wherever the sale came from — counter, storefront or marketplace — it becomes an invoice on the same customer records, with the same treatment.

Get the data right. The submission is the easy part.

See how SmartB handles MyInvois e-invoicing and the customer records that sit behind it.

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